HAVN Wellness (“HAVN”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application and related services (the “App”).
This Privacy Policy applies to users of the HAVN Wellness App, including but not limited to:
- Caregivers
- Residents
- Care Providers
By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on your role and use of the App, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Username / login credentials
- Profile information
Health & Care Information
- Resident activity and status updates
- Safety alerts, including fall detection or similar event notifications
- Daily living activity insights, such as shower usage, restroom visits, kitchen or appliance interactions (for example microwave or refrigerator usage), where supported by connected devices or sensors
Device & Technical Information
- Device type
- Operating system
- App version
- IP address
- Log data
- Crash reports
Usage Information
- App interactions
- Feature usage
- Login timestamps
- Preferences and settings
2. How We Use Information
We use collected information to:
- Provide and operate the App
- Support caregiving and resident management workflows
- Enable communication between authorized users
- Display resident wellness and activity insights
- Improve service quality and app functionality
- Send notifications, reminders, and alerts
- Maintain security and prevent unauthorized access
- Comply with legal and regulatory obligations
3. Who Can Access Information
Information may be accessed only by authorized users based on role permissions, such as:
- Residents (where enabled)
- Family caregivers
- Care providers
We restrict access using role-based controls.
4. Sharing of Information
We do not sell personal information.
We may share information only in the following situations:
- With authorized organizations managing care services
- With service providers supporting hosting, analytics, notifications, or maintenance
- To comply with legal obligations or lawful requests
- To protect safety, rights, or security of users and our services
- During business restructuring, merger, or acquisition (if applicable)
All applicable safeguards are maintained.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information, including:
- Secure authentication controls
- Access restrictions
- Encryption where applicable
- Monitoring and logging
- Secure cloud infrastructure
No system can guarantee absolute security.
6. Data Retention
We retain information only as long as necessary for:
- Providing services
- Legal or contractual obligations
- Operational and audit purposes
- Resolving disputes
- Security and fraud prevention
When no longer required, data is securely deleted or anonymized where feasible.
7. User Rights & Choices
Depending on applicable laws, users may request:
- Access to their information
- Correction of inaccurate information
- Deletion of eligible data
- Withdrawal of certain permissions based on roles
Requests may be submitted using the contact details below.
8. Notifications & Device Permissions
The App may request certain device permissions to enable features and provide core functionality.
Permission Requests Flow
On First App Launch
- Notifications – Required for alerts, reminders, updates, and important communications.
- Microphone – Required for voice calling functionality.
- Camera – Optional and requested only before the first video call or camera-based feature use.
- Location, Bluetooth, and Wi-Fi – Optional and requested only when needed during supported device setup, connectivity, or related features.
User Control
Users can manage permissions at any time through device settings:
Settings → Apps → HAVN → Permissions
- Disabling optional permissions may limit only the related feature.
- Example: Disabling microphone will impact the call feature.
- Required permissions may be necessary for core functionality of the App. If not granted, some or all app features may not function properly.
9. Children’s Privacy
The App is intended for authorized users and care-related operations. It is not intended for use by children below 16.
10. Third-Party Services
We may use trusted third-party services such as:
- Cloud hosting providers
- Push notification providers
- Analytics tools
- Customer support tools
These providers process information only as needed to support our services.
11. International Data Transfers
Information may be processed in countries where our service providers operate, subject to applicable safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.
13. Contact Us
If you have questions or privacy requests, contact:
HAVN Wellness
Website: https://havnwellness.com/